Returns and exchanges
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 30 days of receipt. You must notify us in writing within 14 working days, by post or email of your intention to do this.
We will issue a refund or exchange the item for a different size / colour if preferred. Delivery charges are only refundable if you have canceled your entire order within the 7 day Cooling-Off Period or where the goods are faulty and a refund is made.
Where you require an exchange, for example, because a size has been incorrectly ordered or you have changed your mind, we will make a small charge to cover re-delivery costs.
Payment for this must be provided before we will send out the replacement item.
For European and International orders the charge will vary depending on the current cost of delivery to that country. For an accurate price, please contact us before returning your item. sales@yachtshop.co.uk
Sorry, but we cannot accept returns of custom items, boats over four meters in length, engines more than 20hp, cut lengths of hose, chain or rope.
Please note :
·The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
·The cost of returning the item to us is your responsibility.
·The return can take up to 7 working days to be processed once received.
* Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. The item(s) must be returned in its original packaging with all labels and tags and with all enclosed documentation.
We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.
For large items such as outboard engines or tenders we reserve the right to charge a re-stocking fee of 10% to cover our administration and re-selling costs.
NEW BOATS - R.I.B's such as Highfield and Humber products including outboard engines over 20hp are not covered by the easy returns policy. All boats over four meters and engines over 20hp must be returned to us for inspection of any faults.
Faulty Item
If the item you received is faulty, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to notify us of your intent to return it and a further 10 days in which to do so.
New boats that have, or establish faults will be fixed at no cost to the customer as part of the break-in / handover period (snagging) or be covered under the warranty of the particular item. All boats over four meters and engines over 20hp must be returned to us for inspection of any faults.
Incorrect Item
If the item you received is not what you originally ordered, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
All refunds will be given as soon as possible, and usually take the form of a refund transaction using the same method used for the original purchase. This normally happens within 48 hours but at the very latest we will refund your money within 14 days from the day we receive your returned item. In the case of incorrect ordering and undisclosed reasons for return, a credit or exchange may be issued and the customer will be expected to pay the return postage costs.
All returns must be accompanied by a completed returns form.
You can download the returns form at the top of this page: